Replacement Books Form

Common Questions and Concerns:

For full details on coverage, please refer to our FAQ (linked here)

What does the Replacement Guarantee cover?

Our free replacement program covers the following issues:

We WILL Replace:

• Heavily damaged books
• Exterior ex-library markings
• Heavy water damage or excessive dirt/soiling
• Missing books
• Duplicates or books you already own (up to 10% of your order)
• Religious books included in non-religious bundles
  (does not apply to common holiday books)
• Stickers covering readable text or illustrations on pages
• Excessive writing or highlighting that obscures the text or illustrations 
• Books in the wrong language
  

What We DO NOT Replace

• Reading level preferences
  (Books are sorted by the recommended age range of the title, not exact reading level.)
• Genre, topic, or story preference
  (Example: “My child isn't interested in this book.”)
• Older publication dates
  (Books are graded by condition, not age.)
• Books out of series order
  (Example: Received book #1 and #3 but not #2.)
  
• Previous owner names or inscriptions
• Price or inventory stickers on book covers
  (We do not remove stickers from our used books, as doing so can cause damage the cover or leave behind adhesive residue. To help preserve the overall condition of the books, we leave any existing stickers in place as long as they do not interfere with the readability of the story or illustrations.)
• Yellowing or Foxing
  (This is natural for used books as they age.)
• Minor signs of previous usage or shelf wear - examples here
  
• Sold As-Is bundles or excluded bundles - If a bundle is excluded from replacement coverage, it will be clearly stated in the product listing. 

I need more than 10% of my order replacemed. What do I do?

Our Replacement Guarantee overs up to 10% of your order for free! 

If you need more than 10% of your books replaced due to damages or other issues, please contact us directly at CustomerService@TheBookBundler.com with the following information:

Full Replacement Policy Linked Here

Replacement book requests exceeding 10% of the total order must provide photo documentation of all reported damages and issues. Requests without the required photos will not be eligible.

Please note, Replacement requests for duplicate books or books you already own are limited to 10% of your order.

How long does it take for replacements to ship out?

Replacement Requests are typically shipped out in 30 days. Please note confirmation or tracking emails are not automatically sent for replacement shipments.

It states that that my order "is not eligible" for replacements. Why?

Our Replacement Request form is still being improved, so occasionally it may incorrectly mark an eligible order as “not eligible.”

Here are the most common reasons this happens:

Incorrect Order Number Format

Only enter the first 6 digits of your order number. Do not include any letters or dashes.

✅ Correct: 123456

❌ Incorrect: 123456-WXYZ

Your Bundle May Be Excluded

Most bundles are covered by our Replacement Guarantee, but some are excluded from duplicate or “already owned” replacements. If a bundle is excluded, it will be clearly stated in the product description.

Still Having Trouble? If you believe your order should qualify, or if the form is not working correctly, please contact us and we’ll be happy to help.

I submitted the form. Why didn't I receive a confirmation?

Our Replacement Request form does not automatically send confirmation emails or tracking updates. If you would like an update on your replacement order, please contact our Customer Service Team and we’ll be happy to help.

Will My Replacement Books Also Be Duplicates?

Replacement books are selected randomly, just like our regular book bundles.

To help us avoid sending duplicate titles, please list any books or series you already received in the notes section of the form.

Please note we do not offer replacements for duplicates received within replacement orders.