Great mixture and selection. Appreciate the ability to keep books in circulation !
Great selection of books for my grandaughter,arrived promptly highly recommend.
Replacement Books Form
Did you get a duplicate title or damaged book in an order?
We are happy to send you free replacement books!
RULES
- Limit of 1 replacement request form per order
- Requests must be submitted within 30 days of delivery
- Wait until all bundles in your order have arrived before submitting your request
- Be sure to read all instructions, replacement coverage, and FAQ below the form before submitting your request
Need help? Contact us anytime at CustomerService@TheBookBundler.com
File for free replacements below:
Thank you!
It's easy as A B C and 1 2 3 to complete the request form!
Steps and Example below:
Step 1: Enter the first 6 digits of your order number. Do not include any letters or dashes.
Step 2: Select the bundle(s) that need replacements and enter the total number of books you need replaced across your entire order, not the number needed per bundle.
Step 3: Add any helpful notes and feedback, such as:
- Titles you already own to help avoid receiving the same titles
- Duplicate books received to help avoid receiving the same titles
- Preferred series or topics
- What issues you had with your order
Step 4: Click "Request Replacements" to submit your form. That's it, you're all set!
IMPORTANT: Please make sure you are 100% certain of your replacement request details before submitting the form. Once submitted, replacement requests cannot be edited, changed, or added to.
If you are currently in contact with or waiting for assistance from our Customer Service Team regarding replacements over 10% of your order, please do not submit the replacement form. They will review your replacement request and complete the form for you.
Need more than 10% of your order replaced?
If you need replacements for more than 10% of your order due to damaged books or other condition issues, please do not submit the automated replacement form. The form is limited to 10% of your order total, and requests exceeding this limit will not be accepted through the automated form.
Instead, please refer to the FAQ below for instructions on how to submit a request for additional replacement books.
Common Questions and Concerns:
For full details on coverage, please refer to our FAQ (linked here)
What does the Replacement Guarantee cover?
Our free replacement program covers the following issues:
We WILL Replace:
- Heavily damaged books
- Exterior ex-library markings
- Heavy water damage or excessive dirt/soiling
- Missing books
- Duplicates or books you already own (up to 10% of your order)
- Religious books included in non-religious bundles
(does not apply to common holiday books) - Stickers covering readable text or illustrations on pages
- Excessive writing or highlighting that obscures the text or illustrations
- Books in the wrong language
What We DO NOT Replace
- Reading level preferences
(Books are sorted by the recommended age range of the title, not exact reading level.) - Genre, topic, or story preference
(Example: “My child isn't interested in this book.”) - Older publication dates
(Books are graded by condition, not age.) - Books out of series order
(Example: Received book #1 and #3 but not #2.)
- Previous owner names or inscriptions
- Price or inventory stickers on book covers
(We do not remove stickers from our used books, as doing so can cause damage the cover or leave behind adhesive residue. To help preserve the overall condition of the books, we leave any existing stickers in place as long as they do not interfere with the readability of the story or illustrations.) - Yellowing or Foxing*
(This is natural for used books as they age.) - Minor signs of previous usage or shelf wear - examples here
- Small marks, remainder dots or markings, or labels
* = Foxing is the appearance of small brown or reddish spots or yellowing on book pages caused by the natural aging of paper. It is common in used and older books and is a normal part of aging for paper and books. Foxing is not mold, is harmless, and does not affect the book's readability.
I need more than 10% of my order replaced. What do I do?
Our Replacement Guarantee overs up to 10% of your order for free!
If you need more than 10% of your books replaced due to damages or other issues, please contact us directly at CustomerService@TheBookBundler.com with the following information:
Full Replacement Policy Linked Here
Photo Documentation Required for Requests Over 10%
Replacement requests exceeding 10% of the total order due to damaged books or other condition issues must include photo documentation showing each book and its reported damage or issue. Requests submitted without the required photos will not be accepted.
How long does it take for replacements to ship out?
Replacement Requests are typically shipped out in 30 days. Please note confirmation or tracking emails are not automatically sent for replacement shipments.
It states that that my order "is not eligible" for replacements. Why?
Our Replacement Request form is still being improved, so occasionally it may incorrectly mark an eligible order as “not eligible.”
Here are the most common reasons this happens:
Incorrect Order Number Format
Only enter the first 6 digits of your order number. Do not include any letters or dashes.
✅ Correct: 123456
❌ Incorrect: 123456-WXYZ
Your Bundle May Be Excluded
Most bundles are covered by our Replacement Guarantee, but some are excluded from duplicate or “already owned” replacements. If a bundle is excluded, it will be clearly stated in the product description.
Still Having Trouble? If you believe your order should qualify, or if the form is not working correctly, please contact us and we’ll be happy to help.
I submitted the form. Why didn't I receive a confirmation?
Our Replacement Request form does not automatically send confirmation emails or tracking updates. If you would like an update on your replacement order, please contact our Customer Service Team and we’ll be happy to help.
Will My Replacement Books Also Be Duplicates?
Replacement books are selected randomly, just like our regular book bundles.
To help us avoid sending duplicate titles, please list any books or series you already received in the notes section of the form.
Please note we do not offer replacements for duplicates received within replacement orders.
Can I Make Requests for Specific Books or Topics?
Yes! You are welcome to include requests for any series, topics, or interested you or your reader would like. We’ll do our best to match your preferences based on current inventory, but we cannot always guarantee you'll get specific titles or books.